Refund Policy - Buxarpay

Overview

At Buxarpay , we strive to provide excellent service. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them. By using our services, you agree to this refund policy.

General Refund Principles

Refunds are processed to your Buxarpay wallet by default

Bank refunds may take 10-15 working days

Wallet refunds are instant after approval

Refund requests must be made within specified timeframes

Service-Specific Refund Policies

NSDL PAN Card Services

Non-Refundable

• PAN card application charges are non-refundable
• Once application is submitted to NSDL, no refund possible
• Application rejection by NSDL does not qualify for refund
• Duplicate payment due to technical error may be refunded

Bank Account Opening

Partial Refund

• If account opening fails due to bank rejection: Full refund
• If application is rejected due to incomplete documents: No refund
• If user cancels before bank processing: Full refund
• Processing fee (₹50) is non-refundable in all cases

Mobile/DTH Recharge

Eligible

• Failed recharge: Automatic full refund within 24 hours
• Pending recharge: Refund if not successful within 48 hours
• Successful recharge: No refund (contact operator for issues)
• Wrong number recharge: No refund (user responsibility)

Money Transfer (DMT)

Eligible

• Failed transaction: Automatic refund within 24 hours
• Wrong account details: No refund (user responsibility)
• Duplicate transaction: Refund after verification
• Pending transaction: Refund if not settled within 72 hours

Bill Payments

Eligible

• Failed payment: Automatic refund within 24 hours
• Duplicate payment: Refund after verification with biller
• Wrong biller/consumer number: No refund

Wallet Loading

Eligible

• Failed loading: Automatic refund to source account
• Wrong amount loaded: Contact support within 24 hours
• Successful loading: Non-refundable (can be used for services)

Refund Process Timeline

Step 1: Request Submission

User submits refund request through app/website or contacts support

Step 2: Verification (1-2 days)

Our team verifies the transaction and eligibility

Step 3: Approval/Rejection (1 day)

Refund approved or rejected with reason

Step 4: Processing (1-15 days)

Wallet refund: Instant | Bank refund: 10-15 working days

How to Request a Refund

Through Mobile App

Open Buxarpay App
Go to "Transaction History"
Select the transaction
Tap "Request Refund"
Fill reason and submit

Through Website

Login to your account
Go to "My Transactions"
Click on the transaction
Click "Request Refund"
Submit the refund form

Customer Support

refunds@sathipe.com
+91 7816021212
Include: Transaction ID, Date, Amount, Reason

Required Information for Refund

Transaction ID/Reference Number

Date and time of transaction

Amount

Service type

Reason for refund

Screenshot of error (if applicable)

Special Circumstances

Technical Errors

• Double charging due to system error: Full refund
• Amount debited but service not provided: Full refund
• Wrong amount deducted: Difference refunded

Service Discontinuation

• If Buxarpay discontinues a service: Pro-rata refund
• Account closure by user: Wallet balance refunded

Fraudulent Transactions

• Unauthorized transactions reported within 24 hours: Investigation and refund
• Account compromise: Case-by-case review

Non-Refundable Items

Service charges and processing fees

GST and government taxes

Commission earned by retailers

Promotional credits and bonuses

Expired or lapsed services

Contact for Refund Queries

Email

refunds@sathipe.com

Phone

+91 7816021212

Response Time

24-48 hours